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Privacy Policy

What We Collect and When, Cookies and What Turning Them Off Costs and Who Data Is Shared With.

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What We Collect and When

When you use the contact form, we collect the name, email address, and message you submit. This only happens when you voluntarily send us a query. Our web server also automatically records your IP address, browser type, and the pages you view on the site. This log data is collected on every visit, whether or not you contact us.

Cookies and What Turning Them Off Costs

We use cookies to remember your preferences and to help our analytics provider count visits. These are small text files stored by your browser. If you disable cookies in your browser settings, the site will still function, but some features—such as remembering your language choice—may not work. You will also appear as a new visitor each time.

Who Data Is Shared With

We share anonymised visitor data with our analytics provider (e.g., Google Analytics) and our hosting provider. Both act only on our instructions and are contractually bound to keep your data secure. We never sell your personal data to any third party. No data is shared for marketing or advertising purposes. Your information stays within this platform’s trusted service chain.

Why Each Type of Data Is Held

Contact form submissions are held so we can reply to your question or request. Without that data, we cannot respond to you. Server logs are kept to maintain security, diagnose technical issues, and understand which parts of the lobby are most useful. This helps us improve the site for all visitors.

Your Right to Access or Delete Data

You may request a copy of any personal data we hold about you by writing to us through the site’s contact page. We will respond within the time limits set by Malaysian data protection law. You can also ask us to delete your data at any time. Send your request via the contact form, and we will remove all relevant records unless we are legally obliged to keep them.

How Long Records Are Kept

Contact form messages and their replies are retained only as long as needed to handle your enquiry. Once the matter is resolved, they are deleted. Server logs are kept for a limited period—typically a few months—then automatically removed. We do not hold any data longer than it serves its original purpose.

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