How to Verify Your Account Before First Withdrawal

Why verification matters

Before you can withdraw any ringgit balance, the platform must confirm your identity. This is a standard security measure to prevent fraud and comply with local regulations. Without completing it, withdrawal requests will be automatically rejected, and funds remain locked in the account.

Verification also protects your money. If someone gains unauthorised access, the checks act as a barrier. Spade54 applies this process to every new member. Understanding the reason helps you prepare the correct documents and avoid unnecessary delays when you want to cash out.

Start with your email address

Check the email you used during registration. The site will send a verification link to that address. Open the email and click the link. If you don't see it within a few minutes, check your spam or junk folder. This is the simplest step and takes less than a minute.

If the email does not arrive after 15 minutes, contact the platform's live chat or support ticket system. Never use a temporary email service, as it may block the verification message. A confirmed email address is the first green light that your account is on track for withdrawal.

Submit your identity documents

After email verification, upload a clear copy of your MyKad or passport. The site accepts images or scanned PDFs. Ensure the full name, photo, and IC number are visible. Blurry or cropped documents will be rejected, and you will have to resubmit, delaying the process.

The platform compares this document with the name on your account. Any mismatch — for example, a different spelling or missing middle name — can cause a hold. Check your registration details first. If you find an error, correct it via support before uploading the document.

Proof of address is next

Some accounts also require a recent utility bill or bank statement showing your name and Malaysian residential address. The document must be dated within the last three months. Acceptable formats include PDF downloads from your bank or scanned copies of physical bills.

The address must match what you entered during sign-up. If you moved recently, update your profile first. The site uses this to verify that you reside in a jurisdiction where online gaming is permitted. A mismatch here can freeze your account, so double-check every letter and number.

Verify your payment method

For e-wallet withdrawals, the platform checks that the e-wallet account name matches your registered name. For Touch 'n Go or GrabPay, log into the app and confirm the profile name is identical. If you used a DuitNow transfer, the linked bank account must also match.

Bank transfers require you to upload a screenshot of your online banking page showing your full name and account number. The platform does not store these images after verification. If the names differ — for example, a joint account — contact support to clarify the ownership.